The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...an industrial environment on a mechanical maintenance craft. ~ Experienced working in extreme weather conditions. ~ Willing to climb, bend, stand, or lift items. ~ Strong mechanical aptitude. ~ Must be able to pass a written test, Face-to-face interview, and a...
...COMPANY OVERVIEW Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world....
..., Every time." Hospice Of Michigan is looking for a Clinical Quality Nurse passionate people to provide high quality patient care to join... ...auditing activities and coordinating a plan for performance improvement. Collaborates with Institute staff to meet the educational...
DescriptionSelect Staffing is NOW Hiring for Warehouse Associates for a Vitamin and Supplements company in Santa Cruz! Position: Walk Picker... ...$18.00 per hour Schedule: Monday Friday with some Saturdays Start time varies from 7AM & 9AM Job Summary: Walking about 10 to 11...
...Dental Care at Midpoint in Cape Coral, FL is a busy two-doctor practice looking for an experienced full-time Dental Front Office - Business Assistant to join our team!1+ year of dental front office experience is required. The candidate we're looking for is someone...