Call Center Representative Job at Tata Consultancy Services, Milford, OH

M3VlS0NtbnZWMEp0ekZJRGV1OXQvVXZTVnc9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

Optimus Steel LLC

Electrical Technician Job at Optimus Steel LLC

 ...an industrial environment on a mechanical maintenance craft. ~ Experienced working in extreme weather conditions. ~ Willing to climb, bend, stand, or lift items. ~ Strong mechanical aptitude. ~ Must be able to pass a written test, Face-to-face interview, and a... 

BIOWORLD MERCHANDISING

Accessories Designer Job at BIOWORLD MERCHANDISING

 ...COMPANY OVERVIEW Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world.... 

Hospice of Michigan

Clinical Quality Nurse Specialist Job at Hospice of Michigan

 ..., Every time." Hospice Of Michigan is looking for a Clinical Quality Nurse passionate people to provide high quality patient care to join...  ...auditing activities and coordinating a plan for performance improvement. Collaborates with Institute staff to meet the educational... 

Select Staffing

Order Pickers Job at Select Staffing

DescriptionSelect Staffing is NOW Hiring for Warehouse Associates for a Vitamin and Supplements company in Santa Cruz! Position: Walk Picker...  ...$18.00 per hour Schedule: Monday Friday with some Saturdays Start time varies from 7AM & 9AM Job Summary: Walking about 10 to 11... 

Heartland Dental

Dental Office Assistant Job at Heartland Dental

 ...Dental Care at Midpoint in Cape Coral, FL is a busy two-doctor practice looking for an experienced full-time Dental Front Office - Business Assistant to join our team!1+ year of dental front office experience is required. The candidate we're looking for is someone...