Job Description

Role: Cloud Infra SME – Terraforms & GKE

Location: Plano, TX-Remote

Role Summary:

The Cloud Administrator SME (Onshore) is a critical, customer-facing technical expert responsible for the 24x7 operational health, effective L2 incident management, and onsite support of our hybrid, multi-cloud infrastructure supporting mission-critical Healthcare systems like EPIC Electronic Health Record (EHR) workloads across Azure, GCP, and OCI. This role requires hands-on expertise in IaC, container orchestration (GKE), and ensuring absolute compliance with HIPAA and other healthcare regulations, with a strong focus on high-touch coordination during major hospital events.

Key Responsibilities:

• Serve as the primary L2/L3 Onshore technical expert for all cloud infrastructure and EPIC workload incidents, ensuring rapid diagnosis and resolution to minimize impact on clinical operations.
• Lead communications during active incidents, providing clear, concise, and professional updates to hospital IT teams, clinical stakeholders, and internal leadership.
• Perform onsite, hands-on support during critical periods, including EPIC go-lives, major version upgrades, patching windows, and disaster recovery drills.
• Coordinate directly with EPIC technical staff, hospital IT teams (network, security, application), and vendors to resolve complex cross-functional dependencies.
• Daily administration, monitoring, and proactive remediation of IaaS/PaaS services across Azure, GCP, and Oracle Cloud Infrastructure (OCI) supporting EPIC environments.
• Operational expertise with Google Kubernetes Engine (GKE): Manage the deployment, scaling, health, and operational troubleshooting of containerized EPIC components or supporting microservices.
• Perform resource provisioning, capacity monitoring, and infrastructure tagging for cost management and chargebacks across all multi-cloud tenants.
• Maintain and validate IAM, backup, and geo-redundant Disaster Recovery (DR)/Business Continuity Planning (BCP) mechanisms for EPIC and integrated hospital systems.
• Implement and enforce security baselines and compliance controls (e.g., HIPAA, SOC2, CIS, NIST) at the infrastructure layer across Azure, GCP, and OCI.
• Drive automation efforts for routine operational tasks and provisioning using Terraform for IaC and scripting tools (PowerShell, Python) to ensure operational consistency and auditability.
• Manage log monitoring, correlation, and initial incident response for security and performance events within the EPIC cloud environments.
• Tools: Terraform, GitHub, Ansible, Tanium, PowerShell, YAML, Bash, Python.

Qualifications & Technical Skills:

• Experience & Environment: 7–10 years in infrastructure operations, with at least 5 years dedicated to Cloud Administration and 5+ years supporting EPIC EHR or similar mission-critical clinical systems in a hybrid environment.
• Multi-Cloud Hands-on Expertise: Proven expertise in the administration, configuration, and operational support of Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI).
• Containerization: Strong practical experience in the operational management, troubleshooting, and administration of Google Kubernetes Engine (GKE) clusters.
• EPIC Systems Knowledge: Solid understanding of EPIC infrastructure requirements, deployment topologies (e.g., Clarity, Chronicles), and operational dependencies.
• Automation & Scripting: Highly proficient with:
• IaC: Terraform for multi-cloud deployments.
• Scripting: PowerShell, Python, YAML, and Bash.
• Compliance: Deep knowledge of HIPAA requirements and operational procedures necessary to maintain compliance in a cloud environment.
• Communication & Coordination: Exceptional onsite communication, stakeholder management, and incident command skills required to effectively coordinate during critical hospital operations.

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