Job Description

Lucifer Lighting Company is a privately held, San Antonio–based designer and manufacturer of precision-engineered architectural lighting fixtures. Our products illuminate some of the world’s most iconic spaces, from the SF MOMA to Nike Headquarters, and across the campuses of four of the five largest tech companies. Our customers are leading architects and designers who value minimalist industrial design, exceptional service, quality, and innovation.

Our people make the magic happen. We are passionate, smart, hard-working, and creative, and we believe work should be both engaging and enjoyable.

We light the world’s most beautiful spaces.

Position Summary

This role supports customer-facing operations by coordinating order processing, customer communication, and internal cross-functional activities to ensure accurate execution and on-time delivery. Depending on background and experience, this position may support project coordination, order entry, or customer service functions, with opportunities for growth into more advanced project management responsibilities.

Key Responsibilities

• Coordinate and support customer orders from entry through fulfillment to ensure accuracy and timeliness
• Review, prepare, and distribute order confirmations and related documentation
• Assist with pricing requests, change orders, returns, and replacement orders
• Track order status and proactively communicate updates, delays, and resolutions to internal teams and external partners
• Partner with Sales, Supply Chain, Shipping, and Production teams to resolve issues and meet customer deadlines
• Support configuration of product part numbers and technical details as needed
• Respond to customer and representative inquiries related to lead times, order status, tracking, and documentation
• Assist with administrative tasks, reporting, and documentation to support operational efficiency

Required Education, Experience & Skills

• Associate’s degree in Business, Operations, Communications, or a related field; Bachelor’s degree required for Project Manager–level consideration
• Strong analytical and problem-solving skills
• High attention to detail with strong organizational and math skills
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Office tools including Word, Excel, and Outlook
• Ability to understand and work with technical information
• Ability to manage multiple priorities in a fast-paced environment
• Legal authorization to work in the United States

Preferred Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field
• Experience in project coordination, customer service, order management, or operations
• Experience working in a manufacturing or technical product environment
• Familiarity with ERP or order management systems

Working Environment

• Smoke-free workplace

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