CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.
Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.
At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.
Overview: Position Summary:
Primary responsibility for driving growth, engagement, and revenue using lifecycle journey marketing strategies across acquisition, activation, monetization, and retention. Leverage data-driven insights to optimize campaigns, app store presence, user onboarding, and in-app purchasing behavior while ensuring seamless integration with product and development teams.
Key Job Responsibilities:
• User Acquisition:
o Plan, execute and optimize content (including advertising) across multiple channels (Google, Meta, Email, In App/Push Messaging).
o Identify and analyze customer segments to tailor messaging and user acquisition strategy.
o Optimize App Store presence (ASO) to increase organic downloads.
• Activation & Monetization:
o Analyze user onboarding and purchasing behavior, identify campaign opportunities to mitigate funnel fall-out and maximize engagement.
o Assist with regular reporting to optimize partner offers, create personalized campaigns and grow an in-app marketplace.
o Work with product and development team to improve conversion flows and increase in-app purchases.
• Retention & Engagement:
o Create lifecycle campaigns and promotions using push notifications, email and in-app messaging.
o Test and optimize messaging, offers, and timing to drive repeat usage and purchases.
o Work collaboratively with the marketing team and agency partners to optimize design and content based on consumer data.
• Analytics and Reporting:
o Define KPIs (CAC, LTV, ROAS, ARPU) and run A/B tests to improve them.
o Use tools like Segment, Iterable, Tableau, etc. to identify insights and present data-driven recommendations.
o Ensure data quality and accuracy within the Segment platform and across integrated systems
o Confidently report insights and performance to key stakeholders, aligning on cross-functional opportunities.
• Other duties as assigned.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
Required Education & Experience:
• Bachelor’s degree in Marketing, Business or Communications; with 2-4 years of digital, growth or performance marketing experience; or equivalent combination of education and experience
• Minimum 2 years of experience in growth or performance marketing for B2C digital marketing, specifically CRM marketing
• 2+ years of experience in growth or performance marketing for mobile apps, a plus
• Experience in standing up or measuring loyalty/rewards programs for a mobile app, a plus
• Proven track record of growing app downloads and revenue across customer lifecycle journey
Required Knowledge, Skills, and Abilities:
• Ability to maintain data pipelines for collecting, unifying and activating consumer data using Segment (CDP)
• Demonstrated experience with APIs and webhooks for data integration with Branch.io attribution tools, Iterable CRM
• Strong understanding of CAC, retention and monetization metrics
• Strong analytic skills
• Strong communication and collaboration skills with the ability to work independently to build audiences and develop customer journeys
• Comfortable working cross-functionally with design, product and agencies
Other Requirements:
• Job location is flexible, position is remote
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
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