Inside Sales Manager – Customer
Location: Naperville, IL (Onsite)
Company Overview
We are a fast-scaling healthcare compliance leader serving providers nationwide. Since 2009, we’ve helped healthcare facilities reduce costs while maintaining exceptional service. We provide medical and pharmaceutical waste disposal, document destruction, and compliance training—all powered by technology and a client-first approach.
Position Overview
We are seeking an Inside Sales Manager to drive revenue growth, lead a blended team of inbound sales reps and client managers, and ensure retention and upsell opportunities. This onsite leadership role at our Naperville HQ offers direct influence on sales strategy, mentoring future leaders, and measurable impact on company growth.
Key Responsibilities
• Lead, coach, and mentor inside sales and client management teams.
• Conduct call coaching and pipeline reviews; hire and develop top talent.
• Own monthly revenue targets and develop accurate forecasts.
• Track KPIs and present insights to senior leadership.
• Partner with client teams to ensure renewals, cross-sells, and upsells.
• Monitor customer health metrics and address churn risks.
• Oversee call monitoring, quality assurance, and sales playbooks.
• Leverage Salesforce, Gong, and dashboards for accountability.
• Facilitate sales meetings and recommend process improvements.
Qualifications
• 5+ years sales experience with consistent quota achievement.
• 3+ years leadership in inside sales, client success, or call center.
• Bachelor’s degree preferred (Business, Marketing, or related).
• Strong CRM knowledge (Salesforce preferred), Gong, and reporting tools.
• Excellent communication and leadership skills; proven success building high-performing teams.
• Highly motivated, organized, and adaptable in fast-paced environments.
Compensation & Benefits
• Health, dental, vision insurance; PTO and paid holidays.
• 401k with match, career growth opportunities, and leadership training.
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