Job Description

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift : Flexible Hours and/or Flexible Schedule

Location : 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate : Min $89,523.20 Mid $111,904.00

Position Summary

The Manager – Clinical Quality is a health care professional that works to improve patient care, safety, and outcomes, and works to make policy and process improvements to promote the safest, evidence-based care. In this role the team member will focus on quality improvement and healthcare initiatives that drive major changes. Clinical Quality is at the forefront of innovation and change in the healthcare system. The Manager is responsible for planning, implementing, and evaluating a quality program to improve patient outcomes and maintain cost-effective healthcare. Under the leadership of the Senior Director of Quality and Performance Improvement, this position collaborates with multiple departments to promote and inspire a culture of quality and safety.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work: Manager - Clinical Quality

• Researches, develops and facilitates quality improvement initiatives leading to efficient processes and standard work based on evidenced based practices in collaboration with operations clinical experts/leaders and physicians.
• Ensures that data-driven performance management and quality improvement programs are designed and implemented in a manner that aligns with an organization’s overall strategy.
• Supervises the Clinical Quality and Vascular Access departments within the Quality Division.
• Establishes and coordinates the collection, analysis, and presentation of data for all quality measures.
• Effectively communicates this information, as well as the strategic vision, scope and mission of Clinical Quality.
• Collaborates with informatics to ensure technology infrastructure can support quality improvement programs.

Competencies & Skills

Essential:

• Effective Interpersonal Skills.
• Working knowledge of quality management and process improvement applications and knowledge of clinical processes
• Strong written and verbal communication skills.

Nonessential:

• Demonstrates knowledge of process control statistics and advanced data analysis techniques.

Qualifications & Experience

Essential:

Bachelor Degree

Experience Essential:

Five years clinical healthcare experience

Experience Preferred:

Quality Professional (clinical patient safety, quality or accreditation role)

Two to three years of experience with increasing leadership responsibility

Certifications Essential:

CPHQ Certification within 2 years of hire

CPPS Certification

CAPM or PMP

Licenses Essential:

Current RN or Healthcare License in the state of Florida

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