Job Description

Mitigation Lead Technician

Chicago, IL

FLSA: Non-Exempt

OVERVIEW:

• The Mitigation Lead Technician will lead the production department in completing water mitigation projects in a professional and timely manner. Lead Water Technicians will be available 24/7 and 365 days a year, unless they have previously scheduled time off. This position is an AT WILL

SUPERVISION AND EXERCISE RECEIVED:

• Receives direct or general supervision from Mitigation Project Manager

ESSENTIAL FUNCTIONS:

• Lead water damage projects, carpet cleaning/floor cleaning projects, and Fire and Smoke damage projects
• Extract water from flooded structures using commercial extraction equipment
• Lead job site production to include water extraction, demolition, use of hand tools, power tools, general cleanup, equipment maintenance, facility maintenance, moving of goods and supplies through warehouse production process, etc.
• Assist in determining the most effective way to dry the affected materials
• Conduct demolition after fire, water/flood, mold or storm damages
• Remove carpets, carpet pads, drywall and insulation
• Submit samples of removed materials to ITEL, as required by the insurance company
• Haul debris from jobsite to truck as well as moving customer contents away from work area as needed
• Monitor moisture levels on the job site and enter data into Moisture Mapper
• Set, move and monitor humidifiers, air movers, air scrubbers and other equipment to job site
• Set up negative air in affected work areas for containment
• Efficiently and effectively installing containment
• Handle water extraction and removal of water damaged materials
• Lead staff in job performance, coaching in performance issues and input regarding evaluations
• Communicate a positive image of the company to the entire staff and customers
• Apply all safety rules and regulations and prevent work hazards
• Other duties as assigned

Ability to:

• Ability to scope water or fire loss
• Lead a team with strict deadlines
• Detect wet structural surfaces as well as affected contents
• Keep complete and accurate job files and lead the project
• Problem solving and analytically solve unexpected problems stemming from the disaster
• Brief the customer on your lead role, how the process will proceed and answer any questions
• Work in a fast but efficient work environment
• Able to travel locally, regionally and nationally for an extended period of time (hurricane)
• Handle crisis management as situations occur
• Assist in problem solving and in making this a more effective organization
• Work on call and in all emergency, situations as needed
• Demonstrate general mathematical and data entry skills
• Demonstrate strong verbal and written communication skills including read and write the English language
• Generate information within a reasonable time frame with accuracy and efficiency
• Manage details of multiple projects in an efficient and organized method
• Manage professional and timely contact with clients, employees and vendors
• Produce work in a timely, budgeted, scheduled and profitable manner for the Company
• Apply safety procedures and principles daily and protect yourself and others from injury

Knowledge of:

• Leading the inspection process and hand tools used on water damage
• Leading production work and proficient in time management
• Specialty training in drying science
• Must be proficient in MICA, Fire & Ice and E3 app
• S500 standards & protocols for restoration
• Protocols standards for water restoration
• Upholstery cleaning skills and spotting skills
• Cooperation and respect for others. Working in a close office environment and working with others to respect ideas and opinions
• Developing and presenting creative solutions
• Laws, rules and regulations that govern the areas of your job, the restoration industry including but are not limited to your scope of work
• Industry knowledge and the ability to seek knowledge if new to the industry
• The Company ethics, image and goals and how they shall be reflected in the day-to-day job duties of you and your staff
• All policies and procedures of the Company, ability to apply and understand
• OSHA safety regulations of the industry and provide an active role in monitoring the safety of yourself and other team members
• Training and developing the skills of team members
• Timekeeping, scheduling and general pay procedures for employees

EDUCATION AND EXPERIENCE:

• At least 6 months of experience leading staff on projects
• High School Diploma or equivalent
• At least 2 years of restoration experience
• Carpentry and mechanical experience and skills a plus

LICENSE AND SPECIAL REQUIREMENTS:

• Valid State Class C Driver’s License
• WRT certification
• ASD certification
• Mold Remediation certification
• Odor Abatement certification

PHYSICAL DEMANDS:

• Employees will be working with cleaning, deodorization and antimicrobial products daily. Gloves, respirators and splash goggles will be used every day while working on water loss. Climbing ladders and working in high places. The workspaces can contain residue, mold, mildew, contaminated water or unsanitary conditions. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects, up to 75 pounds, necessary to perform job functions

WORKING CONDITIONS:

• Due to the nature of the work, often the job sites will be dirty, possibly cold or wet and sometimes unsanitary. Employees are required to wear protective gear as necessary and most working hours. The work is sometimes strenuous. Technicians must carefully follow safety precautions because working in damaged buildings leaves them vulnerable, particularly following natural disasters, for example. Also, disaster areas often lack resources and comfortable areas in which to rest. All attempts will be made to meet the requests of workers exposed to these conditions. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures

EQUAL OPPORTUNITY EMPLOYER/AMERICANS WITH DISABILITIES ACT COMPLIANT/DRUG FREE WORKPLACE

req23-00480

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