Job Description

The Supervisor is responsible for supervising the activities of the RED Staff. The main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of management. This position pays $25.00 per hour. Red is a full service, three(3) meal upscale restaurant and the primary location on property for food & beverage. This role is vital to the success of this great restaurant.

KEY RESPONSIBILITIES

• Ensure optimal performance in the day-to-day operation
• Assist in training of the staff to the Pacific Palms Resort standards
• Assist in interviewing, recruiting, training, and motivating employees
• Ensures the preparation and service of a consistent product
• Ensures that all employees adhere to proper control procedures and comply with all liquor laws
• Assign service personnel duties
• Ensures cost of product is as low as possible without sacrificing quality
• Establish and maintain cohesive and effective employee relations
• Assist in inspecting, daily set-up, presentation and delivery of amenities
• Handle the execution of hospitality
• Assist in set up of par stocks, ordering, stocking and inventory
• Maintain guest contact, checks on every table, uses the guest name when possible
• Conduct administrative work requirements
• Conducts monthly employee meetings, daily line-ups and any other meetings as necessary
• Performs related duties and special projects
• Understands and is the property expert on Outlet Simphony POS system
• Knowledge of Open Table Reservations System.
• Any reasonable request of management
• Assist in any other Outlet as needed or requested by management
• Be happy and make eye contact with all of our guests
• Offer the “best” items not the most “expensive” items.
• There should be “nothing more nothing less” on our tables at ALL times
• Re-fold or replace the napkin when the guests leaves his or her seat
• Open table is our best friend. Record guests notes EVERY SHIFT
• Read the table and give them what they want with finesse and style
• IF the phone is ringing, you need to answer it
• Promote our Chef, GM, our special events, our hotel and other outlets
• Walk our guests to the bathroom, never “point”
• Always step aside when the guest is approaching, smile and let them pass
• Excellent customer service practices
• Adherence to departmental and property standards and procedures
• Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff

REQUIREMENTS

• At least 2-years of supervisory experience in a full service restaurant
• Previous customer service experience required
• Professional appearance & attitude
• Excellent communication skills
• Able to work varied shifts including evenings, weekends and holidays
• RBS Alcohol Certification. ServSafe California Food Handler Certification required
• High School Diploma or equivalent
• Basic mathematical skills
• Have good knowledge of computer systems

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