Job Description

Company: Fiserv

Position: Technical Program Manager - Client Implementation & Enablement

Location: Omaha, NE is heavily PREFERRED (relo is an option)

Schedule: Onsite 5 days/ week

Interview Process: 1 round, virtual

Desired start date: ASAP, Or start of Jan

Desired Skillset

• 7+ year s of program/project management experience, specifically, leading technical, client-facing onboarding or implementation programs.
• Experience delivering complex integrations (APIs, ETL/data migrations, SSO, payment systems) across multiple engineering teams
• Technical fluency in cloud architectures (AWS/Azure/GCP), REST APIs, authentication patterns, data mapping, and CI/CD
• Skilled at managing multi-party dependencies (internal teams, vendors, client IT) and negotiating trade-offs under time pressure
• Experience with collaboration tools (Jira, Confluence, Salesforce) and program artifacts (roadmaps, RAID logs, decision logs)

Plusses:

• Degree in Computer Science, Engineering, Information Systems, or equivalent
• Experience in regulated industries (financial services, payments, healthcare) with familiarity in compliance reviews (PCI, SOC, KYC/AML).
• Prior experience creating onboarding playbooks and automation for provisioning or data validation.
• Relevant certifications (PMP, SAFe, ScrumMaster).

Day-to-day:

A global corporation is looking to bring on a Technical Program Manager! A typical day in this role involves leading technical onboarding programs for strategic clients from kickoff through go-live. You’ll define scope, milestones, and success criteria, manage complex integrations such as APIs, data migrations, and real-time workflows, and coordinate architecture handoffs and environment setup. Expect to run client-facing meetings, provide status updates, and proactively manage risks and dependencies across internal teams, vendors, and client IT. You’ll prepare runbooks, rollback plans, and monitoring for production readiness, while tracking key metrics like time-to-value and customer satisfaction. Alongside delivery, you’ll mentor implementation teams on best practices and collaborate with product and go-to-market teams to influence future roadmap based on onboarding insights.

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